What are your shipping policies? I use UPS Ground. All costs of packaging and shipping are included in the price, (for the continental US). All packages are insured by the carrier during shipping. If your purchase arrives damaged, please save the original packaging and contact me at once. A claim will be made with the carrier.
What is your return policy? I am committed to my customer's satisfaction. If you are unsatisfied, contact me as soon as possible for an exchange or refund. Sorry, but shipping cost will be deducted from your refund.
Who can I talk to if I have other concerns or questions? The easiest method is an email to me. You can also leave a message by phone, and I will return your call ASAP.
Special Orders? Sorry, but due to the spontaneity of the firing process affecting the final product special orders are not possible.
How do I order? Use the contact page and state which piece would like to buy. I will contact you for address and payment information.
Payment can be made by any major credit/debit card or via PayPal. Taxes apply to Washington State residents.